Job Description
Credit and Collection Specialist
Credit and Collection Specialist Summary
Credit and Collection Specialists are responsible for ensuring that their company receives all necessary payments from debtors. Their duties include monitoring accounts receivable statements to identify debts owed to their company, contacting customers or business partners to notify them of overdue payments, and documenting debts collected.
Credit and Collection Responsibilities Include:
- Researching and analyzing past due accounts and developing a strategy to correct outstanding accounts
- Resolve customer issues and complaints concerning billing
- Submit regular reports on the status of unpaid accounts and any repayment progress
Skills and Qualification Requirements Include:
High-level customer service required, prior experience with debt collection preferred
Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices
Negotiating and problem solving skills
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