Job Description
Help Desk Technician
Help Desk Technician Summary
A Help Desk Technician, or Support Technician, assists clients with any issues involving their computer hardware, communications software, or computer applications. Their duties include responding to customers, determining the cause of computing issues, and fixing technical problems.
Help Desk Technician Responsibilities Include:
- Answering technical support calls, emails, or chat messages from users regarding computer issues.
- Diagnosing the root cause of technical issues with hardware, software, applications, and network connectivity.
- Guiding users through step-by-step instructions to resolve their issues.
Skills and Qualification Requirements Include:
College degree in computer science, network administration, or computer programming are typically preferred.
Additional training certificates in information technology infrastructure, network administration, and computer repair.
Excellent interpersonal and customer service skills.
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