Job Description

Customer Service Supervisor

Customer Service Supervisor Summary

A Customer Service Supervisor, or Customer Service Manager, will oversee and assist customer service employees in the performance of their job duties such as responding to customer inquiries. Customer Service Supervisors investigate and solve product and service complaints, and play a collaborative role in growing and implementing standards and processes.

Customer Service Representative
Responsibilities Include:

  • Managing a team of assigned Customer Service Representatives and ensuring they comply with company guidelines particularly related to the quality of service
  • Strategizing and monitoring the daily activities of customer service operations
  • Maintaining documentation pertaining to customer service department activities
  • Training staff in areas of customer service and company policies
  • Assisting customer service staff with duties where required

Skills and Qualification Requirements Include:

A minimum of 2 years of prior customer service or administrative experience

High School diploma or GED

Excellent communication and presentation skills

Strong phone contact handling skills and active listening

Experience with computer applications and the ability to learn new and complex computer system applications

Customer Service Supervisor

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