Job Description

Customer Service Representative

Customer Service Representative Summary

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that customer accounts might face with accuracy and efficiency.

Customer Service Representative
Responsibilities Include:

  • Managing incoming calls and customer service inquiries
  • Generating sales leads that develop into new customers  
  • Identifying and assessing customer needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Keep records of customer interactions, process customer accounts, and file documents

Skills and Qualification Requirements Include:

6 months or more of proven customer support experience or experience as a Client Service Representative

High School diploma or GED

Excellent communication and presentation skills

Strong phone contact handling skills and active listening

Experience with computer applications and the ability to learn new and complex computer system applications

Customer Service Representative

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