Job Description
Technical Support Specialist
Technical Support Specialist Summary
A Technical Support Specialist, or an IT Support Specialist, is responsible for assisting customers with technical issues or questions relating to computer hardware or software devices.
Technical Support Specialist Responsibilities Include:
- Handling customer technical support cases through phone and email submissions.
- Communicating with customers through messaging platforms.
- Maintaining system functionality.
Skills and Qualification Requirements Include:
College degree in computer science, network administration, or computer programming are typically preferred.
Exceptional vendor relationships.
Outstanding knowledge of software maintenance.
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