Job Description
IT Service Desk Agent
IT Service Desk Agent Summary
An IT Service Desk Agent acts as the first point of contact for users experiencing technical issues, providing initial troubleshooting and support for hardware, software, and network problems by responding to inquiries.
IT Service Desk Agent Responsibilities Include:
- Answering incoming calls, emails, and chat requests from users regarding IT issues.
- Diagnosing and resolving common hardware, software, and network problems through initial troubleshooting steps.
- Documenting user issues in a ticketing system, including detailed descriptions, steps taken, and relevant information.
Skills and Qualification Requirements Include:
Knowledge of computer software, operating systems, hardware and networking.
Strong oral communication skills.
Analytical and problem-solving skills to troubleshoot and diagnose issues.
Positions similar to this.
Technical Support Specialist
Responsible for helping customers with technical issues related to hardware and software…
Help Desk Technician
Responsible for assists clients with any issues involving their computer hardware, communications softwar…
IT Support Analyst
Responsible for ensuring that a company’s employees can use software and hardware to complete their daily tasks….
Work with us.
Whether you’re looking for an outstanding new employee or your next opportunity. Send us some details in our contact form and a member from our team will be in touch with you.
