Job Description
IT Support Analyst
IT Support Analyst Summary
The primary focus of someone working in an IT Support position is ensuring that a company’s employees can use software and hardware to complete their daily tasks.
IT Support Analyst Responsibilities Include:
- Resolving IT support requests from employees.
- Answering employee questions regarding computer systems.
- Gathering and analyzing data to diagnose problems with computer systems.
- Installing new software and hardware drivers and updating existing ones as needed.
Skills and Qualification Requirements Include:
High-level knowledge of commonly used software, hardware and applications.
Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language.
Demonstrated written communication skills to create useful support logs.
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